iPhone / Ipad App has no sound
No Sound / Audio:
If you can hear the videos but cannot hear the books, this may be related to the content, click here for audiobooks. Otherwise please read below.
Step 1: Ring and The Audio Buttons
First please check the RING switch on the side of the phone. The audio is directly tied to this Ring / Mute switch and will not play if engaged.
Then please make sure the Audio button is up. See image below 5 and 6.
5 - Ring/Silent (Mute) button must be on "Ring".
6 - Volume button should be up.
Step 2: Bell Icon
If that doesn't solve the problem. Please uncheck the bell icon.
On Newer iOS models, you will need to swipe from the upper right hand corner diagonally to open the control center, there is a (red) bell icon in this menu which needs to be unchecked for the audio to work on the app. On "Silent Mode" the audio will be muted.
You can also access to this section on your device by clicking Settings, Control Center, Customize Controls.