Videos are freezing or not loading
If you find that videos are not playing, freezing, failing to load, or static audio, or no audio, it is most likely due to either your Internet speed or the browser you are using.
Please check your speed here:
https://www.google.com/search?q=speed+test
If you have fast internet speed, then please read below:
- Check your network settings: Ensure that your network settings are properly configured and that you have a stable connection. You can troubleshoot network issues by resetting your modem or router, or contacting your Internet service provider for assistance.
- Clear your browser cache: Clearing your browser cache can resolve issues caused by outdated or corrupted data. You can usually find the option to clear the cache in the settings menu of your browser. Instructions specific to your browser can be found in its documentation or support resources.
- Restart your device: Sometimes, a simple restart can resolve temporary glitches or conflicts that may be affecting the performance of your device. Restarting your computer, smartphone, or tablet can help refresh system resources and resolve any underlying issues.
If the problem persists or if you have any other questions or concerns, please do not hesitate to contact our support team. We are here to assist you and provide further guidance to ensure a smooth and enjoyable video playback experience on our platform.