No audio, no sound, static sound

Why it Occurs:

Dinolingo's website and app require a stable, high-speed internet connection. Audio issues may arise if your internet connection is inconsistent. Check your internet speed here: https://www.google.com/search?q=speed+test


Immediate Solution for websites:

1. Log Out: Sign out of your Dinolingo account.

2. Restart: Fully close and then reopen your browser.

3. Log Back In: Return to Dinolingo and continue your learning journey.


Immediate Solution for apps:

1. Remove: Dinolingo app from your device.

2. Redownload: From the appstore.

3. Log Back In: Return to Dinolingo and continue your learning journey.


If you already have a fast internet speed and still having issues, please send us the device browser details so our QA team can test it. Please contact us.


For example, please include:

Product: IOS App

Device: Ipad Pro

Version: Generation 8


Warm regards,

The DinoLingo Team

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