Contact Us

• Our team is based in New York City. We respond to all customer emails from Monday to Friday (9am-5pm EST). We do NOT provide a phone support at this time. 

ADDING USERS:  

• Add up to three (3) children here (parents)
• Add your students here (teachers)

TECHNICAL ISSUES:  

• Troubleshoot iphone/ipad app sound issues here.  

When contacting us, please send  links, screenshots and a detailed explanation to help us see what you’re seeing. 

BILLING, CANCELING:  

• Cancel your website subscription here. 
• Cancel your mobile app subscription here

If you need our help canceling your website subscription, please include the following information into your email.

1. Email address associated with your subscription. 
2. The subscription date
3. The language course.