Before you contact:
- Can't login? See here
- Parents Settings & Tutorials: See here
- Cancel, unsubscribe: See here
- 7-Day Money Back Guarantee: See here
- School Settings: See here
- When contacting, please introduce yourself and explain the problem in detail. Add your account email, your language course, if there's a problem, add a screenshot and url, etc.
- We do NOT have a phone support at this time, we respond most emails within the same day.
- Our team is based in New York City. Our work hours are Monday to Friday (9am-5pm EST).