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  • Our team is based in New York City. We respond to all customer emails from Monday to Friday (9am-5pm EST). We do NOT provide a phone support at this time. 

PROGRAM and CONTENT:

ADDING CHILDREN / STUDENTS:  

TECHNICAL ISSUES:  

  • Iphone/ipad app sound issues here.  

For other technical issues, when contacting us please add  links, screenshots and a detailed explanation to help us see what you’re seeing. 

BILLING, CANCELING:  

  • Cancel your website subscription here
  • Cancel your mobile app subscription here
  • Not satisfied? See our 7-day refund policy here.
  • Forgot your subscription auto-renewal? Click here

ALL OTHER INQUIRIES:  

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