Contact Us
- Our team is based in New York City. We respond to all customer emails from Monday to Friday (9am-5pm EST). We do NOT provide a phone support at this time.
PROGRAM and CONTENT:
- Dinolingo target age is 2 to 12. See here.
- How to use the website / app? See the tutorial here
- Which subscription plan is better for my family? See here
- Where is the lesson plan? See here
ADDING CHILDREN / STUDENTS:
- Add up to three (3) children here (parents)
- Add your students here (teachers)
TECHNICAL ISSUES:
- Iphone/ipad app sound issues here.
For other technical issues, when contacting us please add links, screenshots and a detailed explanation to help us see what you’re seeing.
BILLING, CANCELING:
- Cancel your website subscription here
- Cancel your mobile app subscription here
- Not satisfied? See our 7-day refund policy here.
- Forgot your subscription auto-renewal? Click here.