FAQ: Frequently Asked Questions

• I am not sure where I made the payment

1 - Login to your Dinolingo account

• On the website; Login to Dinolingo and go to Subscriptions page.
• On the App; Go to Settings —> My Subscriptions.

2 - Or Search your  inbox.

• Search your inbox for the "Welcome to Dinolingo" email. In that email, look for the line labeled “Subscription platform.”

• I Can’t Find My Dinolingo subscription. What Should I Do?

I checked my inbox and could not find any emails from Dinolingo. I also checked Apple and Google subscriptions, and when I entered my email address into Stripe and PayPal, no subscription or payment records were found either. What should I do next to locate my Dinolingo subscription or account?

- Option A: If you can’t find the email, you may have:

• used a different email address, or
• entered your email incorrectly (typo)

First please check your spam folder as well. If you still can't find it, Most likely you used a different email address, or made a typo.

- Option B: Or you did not complete the registration.

If you started the registration process on our website but didn’t complete the payment, your account wasn’t created. No further action is needed, as incomplete accounts are deleted automatically.

If you still can't locate your subscription platform;

Please use our Billing Assistance Form for assistance. We will manually help you to find your subscription.

• Can I Cancel On the App Even If I Subscribed on the Website?

No, if you subscribed on our website using a credit card, debit card, Amazon Pay, Google Pay, or similar methods, you cannot cancel through the app. To cancel, you must go to our Stripe Customer Portal.

• Can I Cancel On the App Even If I Subscribed on the Website?

No, if you subscribed on our website using a credit card, debit card, Amazon Pay, Google Pay, or similar methods, you cannot cancel through the app. To cancel, you must go to our Stripe Customer Portal.

• Does Deleting the App Cancel My Subscription?

No, deleting or removing the app from your device does not cancel your subscription. You need to cancel through the platform where you initially subscribed.

• I Believe I Was Charged "After Canceling"

If you think you canceled but were still charged, here’s what to check:

Did you get a cancellation confirmation email?

If you didn’t get it, your cancellation did not go through. Your account may still be active.

If You Received a Confirmation Email:

Possible reasons for the charge include:

• You canceled after the charge was processed (even just minutes after).
• A past-due balance was settled when funds became available.
• You have multiple subscriptions under different emails.

• I Believe I Was Charged "Before My Trial Ended"

Dinolingo uses third-party payment platforms—such as Stripe (credit card), PayPal, Apple, and Google—to process subscriptions. For privacy and security reasons, we do not handle payments directly or store sensitive billing information in-house.

If you subscribed using Stripe or Paypal (credit card)

Stripe and Paypal charge automatically exactly 7 days after the trial starts, at the same time of day the subscription was created no matter what your timezone is.

If you subscribed through Apple or Google

In some cases, due to timezone differences, the charge may appear on the “last day” of the trial depending on your local time zone. Apple and Google recommend canceling all subscriptions at least 24 hours before the trial ends to avoid being charged.

If you believe you were charged earlier than expected, please request a refund or dispute the charge directly with Apple or Google, as we do not have access on their billing systems.

See here: https://support.apple.com/en-us/118428?