Manage Your Billing Account
7-Day Free Trial Policy:
Dinolingo offers a 7-day free trial to all customers worldwide—regardless of country or platform.
- If you cancel within the 7-day trial, you won’t be charged.
- If you cancel after the trial, your subscription will not renew for the next billing cycle.
How to find your subscription:
On our website: Go to My Subscriptions page (See screenshot).
On our Apps; Go to Settings —> My Subscriptions.
"Welcome to Dinolingo" Email
Search your inbox for the "Welcome to Dinolingo" email — it also shows which platform you used to subscribe.
I can't find "Welcome to Dinolingo" Email
- Option 1: Used a Different Email:
Please check your spam folder as well. If you still can't find it, Most likely you used a different email address, made a typo, or entered an incorrect email during registration.
Please use our Billing Assistance Form for help.
- Option 2: Incomplete Payments:
If you started the registration process but didn’t complete the payment, your account wasn’t created. No further action is needed, as incomplete accounts are deleted automatically.
How to Cancel Your Subscription:
Dinolingo is available on multiple platforms worldwide. Please cancel your subscription directly through that platform. See above description.
- Web [PayPal]: How to cancel on PayPal.
- Web [Stripe]: Watch video. Cancel on our Customer Portal.
- iOS [App]: Cancel through your Apple device: iOS Subscriptions.
- Android [App]: Cancel in the Google Play: Android Subscriptions.
- Admin [Manual]: You have a gift or a school subscription. Please email us directly.
FAQ: Frequently Asked Questions
Can I Cancel On the App Even If I Subscribed on the Website?
NO, if you subscribed on our website using a credit card, debit card, Amazon Pay, Google Pay, or similar methods, you cannot cancel through the app. To cancel, you must go to our customer portal.
Does Deleting the App Cancel My Subscription?
NO, deleting or removing the app from your device does not cancel your subscription. You need to cancel through the platform where you initially subscribed:
I Believe I Was Charged After Canceling
If you think you canceled but were still charged, here’s what to check:
Did you get a cancellation confirmation email?
If you didn’t get it, your cancellation did not go through. Your account may still be active.
If You Received a Confirmation Email:
- Possible reasons for the charge include:
- You canceled after the charge was processed (even just minutes after).
- A past-due balance was settled when funds became available.
- You have multiple subscriptions under different emails.
Do you have a Refund Policy?
- Our No-Refund Policy does not offer refunds for unused subscriptions. Charges apply automatically for each renewal period, whether the service is actively used or not.
Early Charge on the Trial’s Last Day
- Apple and Google advise canceling at least 24 hours before the trial ends to prevent charges. If you were charged early, please dispute the charge directly with Apple or Google, as we don’t control their billing systems.
One Free Trial at a time
- Re-subscribing after canceling does not include a new free trial period, which applies across all platforms.