Subscriptions, Payments, Receipts

How to manage your Subscription:

1. Login to your Dinolingo account.
2. Go to Dashboard -> Settings
3. Click "Manage Subscription".

FAQ: Frequently Asked Questions

I Can't Login to my Dinolingo Account

• Find Your Account Through Your Email

Go to your inbox and search for Dinolingo. Open the welcome email and find: Subscription platform. See screenshot below.

• Typo or wrong Email

If you’re unable to find the Dinolingo email, you may have registered with a different email address or made a typo when entering it. Please use our Billing Assistance Form for support.

• Incomplete Registration.

If you started the registration process on our website but didn’t complete the payment, your account wasn’t created at all. No further action is needed, as incomplete accounts are deleted automatically.

I Was Already Charged, Can I Get a Refund?

If you cancel after the 7-Day free trial has ended, the charge is not refundable under our refund policy. Please see our No Refund Policy for complete details.

Canceling stops future renewals, but it does not refund a payment that has already been processed. Dinolingo provides a 7-day free trial so you can try the service before your paid subscription begins.

I Was Charged after I Canceled

First, check your email inbox. Did you receive a cancellation confirmation email?

1. If you did not receive a cancellation confirmation:

You did not cancel accordingly. Please log in to your account and cancel your subscription.

2. If you received a cancellation confirmation email but were charged afterward:

Please fill the Billing Assistance Form and atach us a copy of your cancellation confirmation email. We’ll be happy to investigate. In some cases, you may have a second Dinolingo subscription under a different email address.

I Was Charged Before My 7-Day Free Trial Ended

Credit/debit card and PayPal subscriptions are charged exactly 7 days after the trial starts, at the same hour and minute.

For Apple or Google subscriptions, timezone differences may make the charge appear on the last day of your trial. Apple and Google recommend canceling at least 24 hours before the trial ends.

If you believe an Apple or Google charge is incorrect, please contact them directly via your device, as Dinolingo cannot access or refund their transactions.

Can I Cancel in the App If I Subscribed on the Website?

No. A subscription must be managed through the same platform where it was originally purchased. You cannot cancel a website subscription through Apple or Google, or an Apple/Google subscription through the Dinolingo website.

Does Deleting or removing the App Cancel My Subscription?

No. Deleting or removing the Dinolingo app from your device does not cancel your subscription.

Your subscription will remain active until you cancel it through the platform where you originally subscribed.