Manage Your Billing Account

How Can I Cancel my Subscription?

You can cancel your Dinolingo subscription at any time. If you cancel within the 7-day free trial, you will not be charged. After the trial period, you can still cancel, and your subscription will not renew for the next billing cycle. You can cancel your Dinolingo subscription on the platform you used to sign up: Web, iOS, or Android or Credit Cards.

• Web / Stripe (Card): Go to Stripe Customer Portal. Watch video.
• PayPal Payments: Click here.
• iOS Subscriptions: Visit iOS Subscriptions.
• Android Subscriptions: Go to Android Subscriptions.

Where is my Subscription Platform?

- Please check your "Welcome to Dinolingo" confirmation email or look in your spam folder if you haven’t received it.

I Did Not Receive a Welcome Email

- Option 1: Incomplete Payments

If you started the registration process but didn’t complete the payment, your account wasn’t created. No further action is needed, as incomplete accounts are deleted automatically.

- Option 2: Different Email, Wrong Email, or Typo

You may have entered a different email, made a typo, or used an incorrect email during registration. Please use our Billing Assistance Form for help.

- Option 3: Email Changes

If you changed your email after creating your account, try logging in with the original email. If you still can’t find your subscription, please use our Billing Assistance Form for help.

Deleting the App DOES NOT Cancel the Subscription

- Removing the app from your device does not end your subscription. You need to cancel through the platform where you subscribed (e.g., iOS, Android, or our customer portal). If you’re unsure of your account email, please contact us for assistance.

Charged After Cancellation

- If you believed you canceled but were still charged, check for a cancellation confirmation email. If you didn’t receive one, your cancellation didn’t complete. Possible reasons for the charge include:

- Cancellation occurred after the charge was processed.

- A past-due balance was settled when funds became available.

- Multiple subscriptions under different emails.

Refund Request Due to Inactivity

- Our No-Refund Policy does not offer refunds for unused subscriptions. Charges apply automatically for each renewal period, whether the service is actively used or not.

Early Charge on the Trial’s Last Day

- Apple and Google advise canceling at least 24 hours before the trial ends to prevent charges. If you were charged early, please dispute the charge directly with Apple or Google, as we don’t control their billing systems.

One Free Trial at a time

- Re-subscribing after canceling does not include a new free trial period, which applies across all platforms.

We provide a self-account management service where you can:

- Update or upgrade your subscription

- Cancel or reactivate your subscription

- Change your credit card information

- Download and print invoices and receipts