More Details:

• iOS App / Apple App Store: See iOS Subscriptions.
• Android App / Google Play : See Android Subscriptions.
• Credit Debit Cards / Web /Stripe Go to Stripe Customer Portal. Also watch video.
• PayPal: See how: PayPal.
• Admin [Manual]: You have a gift or a school subscription. Please email us directly.

You can cancel or reactivate your subscription, update payment details, print invoices, receipts, or switch plans.

Other Questions

• Can I Cancel On the App Even If I Subscribed on the Website?

No, if you subscribed on our website using a credit card, debit card, Amazon Pay, Google Pay, or similar methods, you cannot cancel through the app. To cancel, you must go to our Stripe Customer Portal.

• Can I Cancel On the App Even If I Subscribed on the Website?

No, if you subscribed on our website using a credit card, debit card, Amazon Pay, Google Pay, or similar methods, you cannot cancel through the app. To cancel, you must go to our Stripe Customer Portal.

• Does Deleting the App Cancel My Subscription?

No, deleting or removing the app from your device does not cancel your subscription. You need to cancel through the platform where you initially subscribed.

• I Believe I Was Charged "After Canceling"

If you think you canceled but were still charged, here’s what to check:

Did you get a cancellation confirmation email?

If you didn’t get it, your cancellation did not go through. Your account may still be active.

If You Received a Confirmation Email:

Possible reasons for the charge include:

• You canceled after the charge was processed (even just minutes after).
• A past-due balance was settled when funds became available.
• You have multiple subscriptions under different emails.

• I Believe I Was Charged "Before My Trial Ended"

Dinolingo uses third-party payment platforms—such as Stripe (credit card), PayPal, Apple, and Google—to process subscriptions. For privacy and security reasons, we do not handle payments directly or store sensitive billing information in-house.

If you subscribed using Stripe or Paypal (credit card)

Stripe and Paypal charge automatically exactly 7 days after the trial starts, at the same time of day the subscription was created no matter what your timezone is.

If you subscribed through Apple or Google

In some cases, due to timezone differences, the charge may appear on the “last day” of the trial depending on your local time zone. Apple and Google recommend canceling all subscriptions at least 24 hours before the trial ends to avoid being charged.

If you believe you were charged earlier than expected, please request a refund or dispute the charge directly with Apple or Google, as we do not have access on their billing systems.

See here: https://support.apple.com/en-us/11842

No Refund Policy

See our No Refund Policy here.