Manage Your Billing Account

Canceling Subscriptions

Free Trial: If you cancel within the 7-day free trial, you will not be charged.

After the Trial: You can still cancel anytime after the trial period, and your subscription will not renew for the next billing cycle.

How Can I Cancel?

Dinolingo subscriptions can be canceled on the platform where you made your payment.

I Paid with PayPal: Cancel via your PayPal account settings. Click here.

I Paid with a Credit, Debit Card, Amazon, Google pay etc: Cancel directly on our Stripe Customer Portal. Watch informative video.

I Paid through iOS App: Cancel through your Apple device in the App Store subscription settings. iOS Subscriptions.

I Paid through Android App: Cancel in the Google Play subscription settings on your device. Android Subscriptions.

If you’re unsure which platform you used, don’t worry—it’s simple to find out! Just check your "Welcome to Dinolingo" confirmation email. If you can’t find it, take a quick look in your spam folder—it might be there.

I Can't Find "Welcome to Dinolingo" Email

- Option 1: Different Email:

Please check your spam folder as well. If you still can't find it, Most likely you used a different email address, made a typo, or entered an incorrect email during registration.

Please use our Billing Assistance Form for help.

- Option 2: Incomplete Payments:

If you started the registration process but didn’t complete the payment, your account wasn’t created. No further action is needed, as incomplete accounts are deleted automatically.

Can I Cancel On the App Even If I Subscribed on the Website?

No, if you subscribed on our website using a credit card, debit card, Amazon Pay, Google Pay, or similar methods, you cannot cancel through the app. To cancel, you must go to our customer portal.

Does Deleting the App Cancel My Subscription?

No, deleting or removing the app from your device does not cancel your subscription. You need to cancel through the platform where you initially subscribed:

I Believe I Was Charged After Canceling

If you think you canceled but were still charged, here’s what to check:

Did you get a cancellation confirmation email?

If you didn’t get it, your cancellation did not go through. Your account may still be active.

If You Received a Confirmation Email:

Possible reasons for the charge include:

You canceled after the charge was processed (even just minutes after).
A past-due balance was settled when funds became available.
You have multiple subscriptions under different emails.

No Refund Policy

- Our No-Refund Policy does not offer refunds for unused subscriptions. Charges apply automatically for each renewal period, whether the service is actively used or not.

Early Charge on the Trial’s Last Day

- Apple and Google advise canceling at least 24 hours before the trial ends to prevent charges. If you were charged early, please dispute the charge directly with Apple or Google, as we don’t control their billing systems.

One Free Trial at a time

- Re-subscribing after canceling does not include a new free trial period, which applies across all platforms.