Manage Your Subscription
Thank you for being a Dinolingo customer.
To protect your privacy, Dinolingo does not store or handle billing or payment information. All payments and subscription changes are managed securely through the platform where the subscription was originally purchased.
These platforms are: iOS [App], Android [App], Web [Stripe], Web [PayPal], Admin [Manual].
To manage your subscription, please first locate the platform where you subscribed. If you already know your subscription platform, you may skip Step 1.
Step 1: Locate Your Subscription
Option A:
Login to Dinolingo and fo to Subscriptions page. On our Apps; Go to Settings —> My Subscriptions.
Option B:
Search your inbox for the "Welcome to Dinolingo" email. Check all your email addresses.
Step 2: Manage Your Subscription
Now that you have located your subscription platform, you are ready to manage your subscription. This includes canceling or reactivating your subscription, updating payment details, printing invoices, or switching plans.
- iOS [App]: Manage through your Apple device: iOS Subscriptions.
- Android [App]: Manage in the Google Play: Android Subscriptions.
- Web [Stripe]: Watch video. Manage on Stripe Customer Portal.
- Web [PayPal]: Go to PayPal.
- Admin [Manual]: You have a gift or a school subscription. Please email us directly.
If you couldn't locate your subscription;
Please read below FAQ.
FAQ: Frequently Asked Questions
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I checked my inbox and there's no email from Dinolingo. I checked Apple, I don't see Dinolingo, and I can't login to Stripe either. What Should I do?
- Option A: Most likely you used a different email or made a typo:
First please check your spam folder as well. If you still can't find it, Most likely you used a different email address, or made a typo.
- Option B: Or you did not complete the registration.
If you started the registration process on our website but didn’t complete the payment, your account wasn’t created. No further action is needed, as incomplete accounts are deleted automatically.
If you still can't locate your subscription platform;
Please use our Billing Assistance Form for assistance. We will manually help you to find your subscription.
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Can I Cancel On the App Even If I Subscribed on the Website?
No, if you subscribed on our website using a credit card, debit card, Amazon Pay, Google Pay, or similar methods, you cannot cancel through the app. To cancel, you must go to our Stripe Customer Portal.
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Can I Cancel On the App Even If I Subscribed on the Website?
No, if you subscribed on our website using a credit card, debit card, Amazon Pay, Google Pay, or similar methods, you cannot cancel through the app. To cancel, you must go to our Stripe Customer Portal.
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Does Deleting the App Cancel My Subscription?
No, deleting or removing the app from your device does not cancel your subscription. You need to cancel through the platform where you initially subscribed.
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I Believe I Was Charged "After Canceling"
If you think you canceled but were still charged, here’s what to check:
Did you get a cancellation confirmation email?
If you didn’t get it, your cancellation did not go through. Your account may still be active.
If You Received a Confirmation Email:
Possible reasons for the charge include:
- You canceled after the charge was processed (even just minutes after).
- A past-due balance was settled when funds became available.
- You have multiple subscriptions under different emails.
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I Believe I Was Charged "Before My Trial Ended"
Dinolingo uses third-party payment platforms—such as Stripe (credit card), PayPal, Apple, and Google—to process subscriptions. For privacy and security reasons, we do not handle payments directly or store sensitive billing information in-house.
If you subscribed using Stripe or Paypal (credit card)
Stripe and Paypal charge automatically exactly 7 days after the trial starts, at the same time of day the subscription was created no matter what your timezone is.
If you subscribed through Apple or Google
In some cases, due to timezone differences, the charge may appear on the “last day” of the trial depending on your local time zone. Apple and Google recommend canceling all subscriptions at least 24 hours before the trial ends to avoid being charged.
If you believe you were charged earlier than expected, please request a refund or dispute the charge directly with Apple or Google, as we do not have access on their billing systems.
See here: https://support.apple.com/en-us/118428?
7 Day Free Trial Policy
- Dinolingo offers a 7-Day Free Trial to all customers worldwide—regardless of country or platform.
- If you cancel within the 7-day trial, you won’t be charged.
- If you cancel after the trial, your subscription will not renew for the next billing cycle.
No Refund Policy
Web Payments: "Credit, Debit Card / PayPal"
Dinolingo has a No-Refund Policy for all web-based purchases. We do not offer refunds for unused subscription time. Subscriptions renew automatically at the end of each billing period, and charges apply for each renewal period whether or not the service is actively used.
App Subscriptions: "Apple App Store / Google Play"
For subscriptions purchased through the Apple App Store or Google Play, we do not have access to manage billing, cancellations, or refunds because those platforms process payments directly. However, you can request a refund directly through Apple or Google, and they will review the request based on their policies.
Only One Free Trial at a time
- Re-subscribing after canceling does not include a second free trial period, which applies across all platforms.
Final Note:
Since 2010, Dinolingo Customer Service has helped tens of thousands of families and teachers with a wide range of requests, including subscription management, cancellations, and more. If you are unable to locate your subscription, please use our Billing Assistance Form for support. Our team will manually assist you in finding your subscription.