Dinolingo Refund Policy

What Is Dinolingo's Refund Policy?

Dinolingo offers weekly, monthly, and annual subscriptions on different platforms. Refund and cancellation policies vary depending on where you purchased your subscription.

1-App Subscriptions (Apple App Store & Google Play)

If you purchased your subscription through the Apple App Store or Google Play, Dinolingo cannot manage billing, cancellations, or refunds because these platforms process payments directly.

If you would like to request a refund, please contact the platform where you made your purchase:

Apple: https://support.apple.com/en-us/118428?device-type=mac
Google Play: https://support.google.com/googleplay/answer/7018481

Refund requests are reviewed according to Apple's or Google's policies.

2-Web Subscriptions (Stripe & PayPal)

Dinolingo offers weekly, monthly, and annual subscriptions on our website.

A) Weekly & Monthly Subscriptions

Weekly and monthly subscriptions include a 7-day free trial. Because of this, we have a No-Refund Policy for these plans.

Refunds are not available if:

You did not cancel before your 7-day free trial ended.
You canceled after your subscription was charged, even if only a few minutes, hours, or days later.
You did not use Dinolingo after being charged.
You forgot to cancel your subscription.
You believed you had canceled but the subscription remained active.
You were unable to find the cancellation option before renewal.

In these situations, no refunds will be issued. We appreciate your understanding.

B) Annual Web Subscriptions

B1. New Annual Purchases

Annual subscriptions purchased on our website are generally non-refundable after 7 days of purchase.

B2. Annual Renewal Refund Policy

If your annual web subscription renewed automatically and you decided within 7 days of the renewal charge that you do not wish to continue for another year, simply contact us.

We will cancel the renewal and refund your most recent annual payment.

This policy applies only to subscriptions purchased directly through the Dinolingo website using Stripe or PayPal. It does not apply to subscriptions purchased through Apple or Google Play.

C) Gift Purchases

All annual gift purchases include a Seven Day Refund.

To receive a full refund, the gift purchaser must contact us within 7 days of purchase.

Learn more: https://dinolingo.com/buy-as-a-gift/

Free Trial Policy

Each customer is eligible for one free trial only.

Canceling your subscription and subscribing again does not qualify you for another free trial. This policy applies across all supported platforms.