No-Refund Policy

What is Dinolingo's Refund Policy?

Web Payments: "Credit, Debit Card / PayPal"

Dinolingo has a No-Refund Policy for all web-based purchases. We do not offer refunds for unused subscription time. Subscriptions renew automatically at the end of each billing period, and charges apply for each renewal period whether or not the service is actively used.

• If you were on a seven-day free trial and did not cancel before the trial period ended.
• If you canceled just a few minutes or hours or days after being charged.
• If you didn’t use the website or app but didn’t cancel your subscription on time.
• If you were unable to figure out how to cancel and were subsequently charged.
• If you forgot to cancel or you thought you had canceled.
• If you have had two or more subscriptions and canceled one (older accounts).
• In all these cases, there will be no refunds, without exceptions. We apologize for the inconvenience.

App Subscriptions: "Apple App Store / Google Play"

For subscriptions purchased through the Apple App Store or Google Play, we do not have access to manage billing, cancellations, or refunds because those platforms process payments directly. However, you can request a refund directly through Apple or Google, and they will review the request based on their policies.

I haven’t used the program for many months or years, can I still get a refund?

Please note that, as a subscription-based service, our system automatically charges for each subscription period, regardless of whether the service is actively used or not. As per our policy, we do not offer or provide refunds. We apologize for the inconvenience.

Only One Free Trial at a time

- Re-subscribing after canceling does not include a second free trial period, which applies across all platforms.

Are gift purchases refundable?

Yes. All gift purchases come with a 7-day refund policy. To receive a full refund, the gift buyer must email us within 7 days of purchase.  https://dinolingo.com/buy-as-a-gift/