No Refund Policy
App Subscriptions
(Apple / Android)
If you subscribed through Apple or Google Play, all billing, cancellations, and refunds are handled directly by them. To request a refund, please contact the platform where you subscribed:
- Apple: https://support.apple.com/en-us/118428?device-type=mac
- Google Play: https://support.google.com/googleplay/answer/7018481
Web Subscriptions
(Credit Card / Paypal)
No. All web subscription payments are non-refundable once charged.
This includes situations where:
- You did not cancel before your free trial ended.
- Your subscription renewed, even if you did not use Dinolingo after the renewal.
- You canceled after being charged, even if it was only minutes, hours, or days later.
- You forgot to cancel or believed you had already canceled.
- You were unable to find the cancellation option before your renewal date.
There are no exceptions to this policy.
Gift Subscriptions
(Credit Card / PayPal)
Yes. Annual gift subscriptions have a 7-day refund period.
The gift purchaser must contact us within 7 days of purchase to receive a full refund.
Learn more: https://dinolingo.com/buy-as-a-gift/
7-Day Free Trial (One Time)
Each customer can enjoy one free trial of Dinolingo.
If you cancel and later subscribe again using the same email address, a second free trial will not be available and your subscription will begin and be charged immediately.
Please keep this in mind before resubscribing, as charges for a second free-trial attempt are not refundable. This policy applies across all supported platforms.