Manage Your Billing Account
7-Day Free Trial Policy:
Dinolingo offers a 7-day free trial to all customers worldwide—regardless of country or platform.
- If you cancel within the 7-day trial, you won’t be charged.
- If you cancel after the trial, your subscription will not renew for the next billing cycle.
How to Cancel Your Subscription:
Dinolingo is available on multiple platforms worldwide (such as our website, iOS, Android, etc.).
If you remember which platform you used to sign up, please cancel your subscription directly through that platform.
If you're unsure, please login to your Dinolingo account on our website and Go to My Subscriptions page to identify your payment method and find the correct place to cancel.
I Used PayPal: Cancel via your PayPal account settings. Click here.
- I Paid with a Credit, Debit Card, Amazon Pay or Cash app: Cancel directly on our Stripe Customer Portal. Watch informative video.
- I subscribed through iOS App: Cancel through your Apple device in the App Store subscription settings. iOS Subscriptions.
- I subscribed through Android App: Cancel in the Google Play subscription settings on your device. Android Subscriptions..
If you don't remember which platform you used:
If you’re unsure which platform you used, don’t worry—it’s simple to find out!
- Option1: Login to your Dinolingo account and Go to My Subscriptions page.
- Option 2: Go to your inbox and search for "Welcome to Dinolingo" confirmation email. If you can’t find it, try other email addresses and take a quick look in your spam folder—it might be there.
- Option 3: Check your mobile device subscriptions. (Only if you have subscribed using our app).
FAQ: Frequently Asked Questions
I Can't Find my "Welcome to Dinolingo" Email
- Option 1: Different Email:
Please check your spam folder as well. If you still can't find it, Most likely you used a different email address, made a typo, or entered an incorrect email during registration.
Please use our Billing Assistance Form for help.
- Option 2: Incomplete Payments:
If you started the registration process but didn’t complete the payment, your account wasn’t created. No further action is needed, as incomplete accounts are deleted automatically.
Can I Cancel On the App Even If I Subscribed on the Website?
No, if you subscribed on our website using a credit card, debit card, Amazon Pay, Google Pay, or similar methods, you cannot cancel through the app. To cancel, you must go to our customer portal.
Does Deleting the App Cancel My Subscription?
No, deleting or removing the app from your device does not cancel your subscription. You need to cancel through the platform where you initially subscribed:
I Believe I Was Charged After Canceling
If you think you canceled but were still charged, here’s what to check:
Did you get a cancellation confirmation email?
If you didn’t get it, your cancellation did not go through. Your account may still be active.
If You Received a Confirmation Email:
- Possible reasons for the charge include:
- You canceled after the charge was processed (even just minutes after).
- A past-due balance was settled when funds became available.
- You have multiple subscriptions under different emails.
Do you have a Refund Policy?
- Our No-Refund Policy does not offer refunds for unused subscriptions. Charges apply automatically for each renewal period, whether the service is actively used or not.
Early Charge on the Trial’s Last Day
- Apple and Google advise canceling at least 24 hours before the trial ends to prevent charges. If you were charged early, please dispute the charge directly with Apple or Google, as we don’t control their billing systems.
One Free Trial at a time
- Re-subscribing after canceling does not include a new free trial period, which applies across all platforms.