Cancel, unsubscribe

• You can cancel your Dinolingo subscription anytime you wish. We have two separate websites, new and old, both websites are active. It only takes a few seconds to cancel. 
• As soon as you cancel you will get a confirmation email. If you do not receive an email, you did not cancel. 
• Canceling your subscription cancels all future auto-payments, it does not provide a refund. See Refund policy.
• Most customers use our website to subscribe (not the app), when you check your app settings and do not see Dinolingo, this means you subscribed using our website and you can only cancel it on our website. 

HOW TO CANCEL:

1. First Login to your account here, 
2. Dashboard --> Subscriptions --> Cancel (see below)

2- If you have subscribed in 2021 OR 2020 or BEFORE: Cancel your account on our old website. 

• First Login to your account here, then go to My Account (in the footer)
• Select the language course and click Cancel (See below)

• If you have problems canceling, please contact us and we will cancel it for you. Please add the email address used while subscribing, the language course and the subscription date.

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OLD APP CANCELLATIONS:

• Please follow the steps below to cancel your app subscriptions. 
• Developers (we) don't have the authority to cancel your app subscription. Only customers can cancel their app subscriptions. 

Canceling Apple Itunes App on the Appstore

1. Go to Settings on your iPhone or iPad
2. Tap iTunes & App Store
3. Tap your Apple ID
4. Tap View Apple ID and sign in if necessary
5. Tap Subscriptions
6. Tap DinoLingo subscription
7. Select Cancel

https://support.apple.com/en-us/HT202039

Canceling Google Android App on the Play Store

1. Open the Google Play Store
2. Confirm that you are signed in to the correct Google account
3. Tap Menu Subscriptions
4. Select DinoLingo subscription
5. Tap Cancel subscription

https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

HOW CAN I REACTIVATE MY SUBSCRIPTION?

This feature is available for the new website only. After canceling, if you change your mind you can re- activate your subscription within 30 days. 

1. Go to Dashboard (top right)
2. Click on Subscriptions
3. Select the language course and click Activate

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Dinolingo is a subscription based program and all plans renew automatically which can be canceled anytime. This information is always available on our website. See below.